Marketing Development Associate - (Part Time)

Job Location(s) CA-ON-Brampton
Requisition #

About Iron Mountain

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Job Description

The Marketing Development Associate (MDA) is to qualify and nurture leads that have been generated from marketing campaign activities to the point that the lead is sales ready and can be effectively handed-over to a sales person to qualify and progress an opportunity. The MDA will contact and qualify cold target prospects (Suspects) and warm early-stage leads (Inquiries) with the aim of setting appointments and accelerating lead conversions. The MDA will also ensure marketing qualified leads (MQLs) are sales-ready before passing them to sales.


Key Accountabilities:

•Support the teleprospecting aspect of specified marketing campaigns as determined by local Demand Manager
•Determine service and product needs for both new prospects and ongoing accounts.
•Identify prospects’ potential areas of need, profile the decision-making process, and interview decision-makers to assess needs and uncover internal agendas and timelines.
•Present qualified leads to the outside sales team, providing necessary account history, call comments, company research.
•Accurately input all information into Iron Mountain customer relationship management systems.

•Proactive and confident in managing day-to-day activities and conversations across stakeholders
•Strong verbal and written communication skills in language(s) required in assigned market
•Knowledge of Iron Mountain product portfolio and ability to understand customer needs and pain points in order to identify possible solutions
•Detail and process-oriented with ability to take accurate, detailed notes and manage leads through the lead process in

Job Requirements

•Strong oral/written communications skills (English)
•Oral/written communications skills (French Canadian)
•Ability to work with minimum supervision, determined self-starter
•Ability to convince and to convey at times complex messages (internally at different levels of seniority and externally)
•Outgoing, enthusiastic, people-oriented and customer-obsessed
•Process-oriented and detail oriented with the ability to learn and use processes and technologies in order to manage leads and relationships
•Patience and determination in the face of objections and obstacles
•Experience using social media (LinkedIn)


•2+ years sales, marketing, customer service or call centre experience
•Ability to demonstrate phone etiquette and conversational skills


•Bachelor’s Degree
• Experience