Administrative Assistant/ Receptionist

Job Location(s) CA-ON-Concord
Requisition #

About Iron Mountain

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Description

Responsible for providing support to functional areas of Finance and Administration including, program support, Billing and AR transaction support where required, general administration duties and all other duties as assigned. Position is critical to ensure efficient operation and compliance for all remaining territory administration functions and key support for the centralized teams in Collections, Accounts Payable and Billing.

  • Ensure compliance with Federal, State and local laws, as well as, Iron Mountain polices and procedures
  • Ensure data integrity
  • Build internal/external relationships through exceptional problem solving, ownership and follow-through
  • Perform office administration functions for the district(s) in the areas of telephone administration, maintaining business resumption plans
  • Process local billing transactions for exceptions that remain
  • Support efforts to continue implementing remedies to transition exceptions to central support teams
  • Coordinate programs and ensure consistent application of existing programs
  • Supporting general duties for the Territory Manager, Finance and Business Process
  • Projects as assigned
  • Assist in month end reporting requirements
  • Contribute to income and expense management
  • Ensure compliance with Federal, State and local laws, as well as, Iron Mountain policies and procedures
  • Set-up/ Support new accounts for billing, process credit/debit memos, process refund check requests and price work orders where required
  • Analyze problems, identify alternative solutions and project consequences of proposed actions, and implement recommendations in support of goals
  • Maintain adherence to standards
  • Must have superior computer skills
  • Communicate clearly and concisely, both orally and in writing 
  • Establish and maintain effective working relationships
  • A positive, “can do” attitude with the ability to adapt to growth and change

Job Requirements

  • Some college courses or post high school education required
  • At least 5 years of administrative experience

Compliance Obligations:


It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
  • to complete required training within the allotted time frame