• Records Centre Specialist

    Job Location(s) CA-ON-Mississauga
    Requisition #
  • About Iron Mountain

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

    Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


    Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Job Description

    Internally services the customers by maintaining their inventory through performing processes and workflow of Record Centre tasks including filing, retrievals, research, quality control, imaging and any other projects requested.


    Responsible for executing services requested by the clients in Iron Mountain facilities within the district.
    Responsible for productivity, quality and completion of daily work assigned. 
    Perform quality control auditing functions.
    Research and resolve discrepancies encountered and communicate difficult issues or problems to Supervisor
    Checks and adjusts scanner controls to ensure proper image quality according to established guidelines and procedures.
    Ability to operate and maintain microfilm scanners and related equipment.
    Individual and team responsibility for customer requests and dealing with customers
    Research and resolve customer issues, provide suggestions for resolution.
    Prepare and process all record center paperwork necessary to accomplish the above processes
    Observe all safety procedures and report safety issues
    Perform other duties as assigned

    Job Requirements

    High School education with 1 to 3 years experience in a service industry
    Attention to detail, ability to read and write, professional communication skills
    Ability to interact with a variety of people inside and outside the organization
    Strong ability to understand and execute instruction and perform routine problem solving. 
    Ability to perform repetitive work
    Strong organizational skills
    Ability to work the shifts provided based on the volume dictated by our business
    Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling and crouching and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
    Ability to work in a fast paced, environment.
    Able to work overtime as required
    SKP knowledge an asset
    Strong skills in Microsoft Windows, Excel and/or Access an asset.


    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame