• operations supervisor

    Job Location(s) CA-QC-Laval
    Requisition #
  • About Iron Mountain

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
    Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


    Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Job Description

    The Operations Supervisor oversees all daily operations of the center in the most cost-effective and customer-satisfying manner. This leader will coach a high-performance team and adhere to federal, state and Iron Mountain regulations.

    • Supervises and assigns specific responsibilities to all operations personnel
    • Motivates, mentors and empowers team to meet and exceed standards or set goals
    • Monitors employee attendance, productivity and other performance markers
    • Effectively uses metrics to aid accountability and measure performance
    • Possesses excellent communication skills
    • Ensures that the branch provides the finest internal and external customer service
    • Builds internal and external relationships; fosters collaboration
    • Provides relief coverage for operational duties when employees utilize time off or are absent
    • Prepares accurate reports
    • Is open to weekend work, if required
    • Ensures compliance of all federal, state and company regulations

    Job Requirements

    • High school diploma or equivalent; college degree preferred
    • Valid state driver’s license with clean driving record; able to pass pre-employment drug testing and a background investigation as conditions of employment
    • Ability to lift 40 to 50 pounds
    • Minimum of two years’ supervisory experience in a warehouse, distribution, operations or other service-related environment
    • Computer proficiency (Word, Excel, Outlook)
    • Must be bilingual English and French
    • Strong attention to detail
    • Strong customer service skills; values customers and communicates with them in a professional manner

    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame