• Imaging Production Supervisor

    Job Location(s) CA-ON-Concord
    Requisition #
    2018-19248
    Category
    Operations
    Type
    Full-Time
  • About Iron Mountain

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
     
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.


    Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

     

    Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Job Description

    Oversee the day-to-day projects and personnel within the Imaging Center.  Interface and communicate daily with customers (internal/external), resolve issues, plan and staff for projects, adhere to department standards, monitor timelines and results. 

     

    Monday to Friday on day shift

     

    • Provide daily direction to employees in order to accomplish projects.  Manage project timelines, quality and outcome of Customers orders.  
    • Lead, mentor, cross train and provide accountable standards and measures to the department employees.
    • Perform time studies for Sales/Account Management.   
    • Research and resolve customer issues, modify work procedures as needed to meet customer demand.   
    • Manage HR related items: scheduling vacation, managing timecards, assist in performance reviews, assist in hiring and termination processes.   
    • Ability to assist in the invoicing process.

    Job Requirements

    Functional Knowledge, Skills, and Competencies:

     

    Understanding of the imaging processes, demonstrated leadership skills with strong technical background and organizational skills. Demonstrated basic billing knowledge.
     
    Business Expertise:

     

    Basic understanding of Accounting and the factors that affect margins.  

     

    Leadership:

     

    Instrumental in driving production through the Imaging Center personnel by leading and mentoring the imaging personnel.   

     

    Interpersonal Skills:

     

    This position requires good communication skills to communicate effectively internally and externally.  There will be interaction with multiple areas of Iron Mountain with greater focus on local market communication.  External communication may consist of infrequent Customer visits, written and verbal communication. Ability to communicate effectively current imaging processes.

     

    Qualifications:  

     

    Minimum Education/Minimum Experience: 

    High School/2 – 4 Years
             
    Preferred Education/Preferred Experience: 

    2 years college/2 – 4 Years

     

    Compliance Obligations:

     

    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame